Terms and Conditions of Dinky Days Photography

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern your use of Dinky Days Photography services and website. By booking our services or using our website, you agree to be bound by these Terms.

Business Details:

• Business Name: Dinky Days Photography
• Photographer: Aimee-Jo Ahmed
• Business Address: 58 Egbert Close, RM12 5DE
• Contact: 07412591460 – aimeejo@dinkydays.co.uk

 

2. SERVICES OFFERED

Photography Services:

• Cake smash photography sessions
• Family portrait sessions
• Newborn photography sessions
• Children’s portrait sessions
• Maternity photography sessions
• Christmas Mini Sessions

What’s Included:

Services include only what is specifically listed in your chosen package. Additional services may be offered at photographer’s discretion as complimentary add-ons but are not guaranteed.

What’s Not Included:

Unless specifically stated in your package:

• Extended family group photographs
• Individual portraits of family members
• Additional outfit changes beyond package allowance
• Rush delivery of images
• Physical prints (unless included in package)

 

3. BOOKING AND PAYMENT

Booking Process:

1. Initial inquiry and consultation
2. Service agreement must be signed
3. Full session fee payment required to secure date
4. Session confirmation sent

Payment Terms:

• Session Fee: Due in full at time of booking
• Product Orders: Due at viewing session
• Accepted Payment Methods: Bank transfer, cash
• Currency: All prices in British Pounds (GBP)

Late Payments:

• 10% surcharge applies to payments received after agreed deadline
• No images or products released until full payment received

 

4. CANCELLATIONS AND RESCHEDULING

Client Cancellations:

• More than 7 days notice: Session fee non-refundable but may be transferred to new date
• Less than 7 days notice: 50% session fee retained
• Less than 24 hours notice: Full session fee forfeited

Rescheduling:

• One reschedule permitted for extenuating circumstances only
• Additional reschedules subject to £50 fee
• Sessions must be completed within 2 months of original date

Photographer Cancellations:

• Full refund or reschedule at client’s preference
• Not liable for circumstances beyond our control

 

5. SESSION EXPECTATIONS

Client Responsibilities:

• Arrive punctually and appropriately dressed
• Ensure children are well-rested and fed
• Bring required props or outfits
• Cooperate during the session
• Inform us of any special requirements

Session Conduct:

• Sessions last as per package duration
• Additional time charged at £50 per 30 minutes
• Photographer has creative control over lighting and composition
• We cannot guarantee cooperation from subjects

 

6. TECHNICAL ISSUES

Digital File Management:

• Digital files may occasionally become corrupted due to technical issues beyond our control
• This is an inherent risk of digital photography
• Multiple backup systems used but 100% protection cannot be guaranteed
• Complimentary reshoot offered where possible for technical failures

Data Protection:

• Client data processed in accordance with UK GDPR
• Images stored securely with appropriate access controls
• Raw files deleted after 90 days
• Edited images retained for 12 months

 

7. IMAGE DELIVERY AND SELECTION

Viewing Process:

• In-person viewing sessions only
• Must be scheduled within 2 weeks of photography session
• Image selection and orders completed at viewing
• Payment required before image release
• Extension Fee: £49 applies if gallery viewing is requested beyond the originally agreed date

Digital Delivery:

• Download links provided within 5 working days of payment
• Links expire after 30 days
• Reactivation fee applies for expired links

Timelines:

• All orders must be finalized within 1 month of session date
• Incomplete orders after 1 month considered abandoned
• No refunds for abandoned orders

 

8. COPYRIGHT AND USAGE

Photographer Rights:

• Dinky Days Photography retains full copyright of all images
• Right to use images for portfolio, marketing, and promotional purposes
• Client receives personal use license only

Client Rights:

• Personal printing and sharing rights granted
• May share on social media with photographer credit
• Commercial use prohibited without written permission

Model Release:

• Clients grant permission for promotional use of images
• Opt-out available at time of booking
• Changes to usage permission after session may incur charges

 

9. WEBSITE TERMS

Website Usage:

• For informational purposes only
• Prices and availability subject to change
• We reserve the right to modify website content

Intellectual Property:

• All website content, images, and branding are copyrighted
• Unauthorized use prohibited
• Client testimonials and images used with permission

Privacy Policy:

• Separate privacy policy governs data collection and use
• Available on our website
• Updated periodically

 

10. LIABILITY AND LIMITATIONS

Limitation of Liability:

• Our liability limited to amount paid for services
• Not responsible for circumstances beyond reasonable control
• Not liable for missed opportunities due to technical issues
• Insurance maintained for professional indemnity

Force Majeure:

• Not liable for delays or cancellations due to:
• Severe weather conditions
• Illness or family emergencies
• Government restrictions
• Equipment failure beyond our control

Client Responsibility:

• Clients responsible for any damage to studio property
• Parents/guardians responsible for children’s behavior and safety
• We are not babysitters or childcare providers

 

11. COMPLAINTS AND DISPUTES

Complaint Process:

• Concerns must be raised within 14 days of service completion
• Initial contact via email preferred
• Good faith effort to resolve informally
• Written response provided within 7 working days

Quality Standards:

• Images delivered to professional industry standards
• Personal preference differences do not constitute service failure
• Resolution limited to reshoot or partial refund at our discretion

Dispute Resolution:

• UK law governs all agreements
• Disputes resolved through mediation where possible
• Legal action venue: England and Wales courts

 

12. HEALTH AND SAFETY

Studio Safety:

• Public liability insurance maintained
• Studio risk assessments conducted regularly
• Safety guidelines provided to all clients
• First aid facilities available

COVID-19 Considerations:

• Health and safety protocols followed as per government guidelines
• Clients required to inform us of any symptoms or exposure
• Sessions may be rescheduled for health and safety reasons

 

13. GENERAL PROVISIONS

Entire Agreement:

• These Terms, service contracts, and privacy policy constitute entire agreement
• Supersedes all previous communications
• Changes must be in writing

Severability:

• If any provision is unenforceable, remainder remains in effect
• Invalid clauses replaced with nearest legal equivalent

Updates:

• Terms may be updated periodically
• Continued use constitutes acceptance of changes
• Major changes communicated via email

Contact Information:

For questions about these Terms:

• Email: [your email]
• Phone: [your phone]
• Address: 58 Egbert Close, RM12 5DE

 

14. CONSUMER RIGHTS

Your Rights:

• These Terms do not affect your statutory consumer rights
• Consumer Rights Act 2015 protections apply
• Right to cancel under Consumer Contracts Regulations (distance selling)

Fair Trading:

• We are committed to fair and transparent business practices
• Member of relevant professional photography associations
• Complaints procedure available for unsatisfied customers

 

By booking our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

For any questions regarding these Terms, please contact us before booking.

 

These Terms and Conditions are governed by English law and subject to the jurisdiction of the English courts.